✶SHOP POLICIES✶

Zoë Riches Art

✶SHOP POLICIES✶

✶Home Base

Items ship from Austin, Texas

 

✶Returns/Refunds/Exchanges

All purchases are final. I do not accept returns, refunds, or exchanges. Please keep this in mind before ordering.
This shop has a 24 hour cancellation policy on all orders.

 

✶International Shipping

Currently, I am only shipping to the US.

 

✶How long will it take to receive my order?

Items are processed within 5 - 7 business days of receiving payment. Once shipped, most domestic orders take anywhere from 5 to 10 business days to arrive depending on the efficiency of your local postal service.
Preorder items can take 4-12 weeks to ship.
*I only use USPS for shipping.*

✶PACKAGE LIABILITY

I hold no responsibility for lost/stolen packages after they have been shipped out. As the customer, you have a responsibility to file a claim with USPS if your package was lost/stolen. I am unable to provide a replacement for lost/stolen items.
Customers are responsible for providing the correct mailing address at checkout!

 

✶Wrong/Missing/Damaged item

Please contact me at
[email protected]
I am happy to help out!

✶Wholesale/Bulk ordering

At this time, I do not have a wholesale site for my artwork. 
Email me if you are interested in wholesale/bulk ordering copies of my book.
[email protected]


✶Additional Product Information

  • Jewelry pieces cannot be modified/resized, so please read the descriptions carefully before placing your order. 
  • Please be careful with the jewelry! All of my jewelry is handmade. Remove all pieces before sleep and showering.
  • All prints and original paintings are packaged in compostable + plastic-free sleeves and mailed in rigid mailers.
  • All stickers are vinyl, therefore water/weather-proof!
  • Small sticker orders do not include tracking information.